Shipping policy

Shipping Policy

Last updated: June 2025

At Energeetah, we’re committed to delivering your order with speed, care, and transparency. Please review the details below to understand how we process and ship your items.

🚚 Processing Time

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You’ll be notified via email if there are any unexpected delays.

📦 Shipping Rates & Delivery

Shipping costs and delivery times depend on the specific item and shipping destination. This ensures fair pricing based on size, weight, and location.

  • You’ll see accurate shipping fees and estimated delivery times during checkout.

  • Some items may ship separately if fulfilled from different locations.

🌍 Where We Ship

We currently ship to:

  • Canada

  • United States

  • Select international destinations

Please note: We do not ship to P.O. Boxes or military addresses (APO/FPO) at this time.

🔍 Tracking Your Order

Once your order ships, you’ll receive an email with tracking information. If your order contains multiple items, you may receive separate shipments with individual tracking numbers.

🌐 International Shipping

  • Customs duties, import taxes, and other fees are not included and are the responsibility of the buyer.

  • These charges are determined by your country’s customs office and are not under our control.

🛠️ Order Issues

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery with the following:

  • Your full name and order number

  • A clear photo of the item and packaging

  • A short description of the issue

📧 Email: info@energeetah.com

We’ll review your issue and work to resolve it quickly and fairly.

💬 Still Have Questions?

We’re here for you! Email info@energeetah.com with any shipping or order-related questions.